Return Policy

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Overview
Return Process
Conditions
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Our Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with a product for any reason, we're here to help with our straightforward 30-day return policy.

Key Policy Highlights:

  • 30-day return window from delivery date
  • Free return shipping for defective items
  • Refunds processed within 3-5 business days
  • Most items eligible for return or exchange

Please review the details below to understand our return process, conditions, and exceptions. If you have any questions, our customer service team is ready to assist you.

Simple Return Process

Returning an item is quick and easy with our 4-step process:

1

Request Return

Initiate your return through our online portal or contact customer service

2

Package Item

Securely pack the item with all original packaging and accessories

3

Ship Back

Use the prepaid label or ship to our returns center

4

Receive Refund

Get refunded once we receive and process your return

Return Portal: To start a return, visit our Online Return Center and enter your order number and email address. You'll receive a return authorization and shipping label if applicable.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: Item must be returned within 30 days of delivery
  • Condition: Item must be unused, in original packaging with all tags attached
  • Proof of Purchase: Original receipt or order confirmation required
  • Defective Items: Report defects within 7 days of delivery for replacement

Non-Returnable Items:

  • Personalized or custom-made products
  • Gift cards and downloadable software
  • Perishable goods and personal care items
  • Items marked "Final Sale" on receipt

Refund Information

Once we receive your return, we'll inspect it and process your refund. Here's what you need to know:

Refund Method Processing Time Notes
Credit Card Payments 3-5 business days Refunded to original payment method
PayPal Payments 24-48 hours Refunded to your PayPal account
Gift Card Payments Immediate New e-gift card issued via email
Store Credit Immediate Issued upon return approval

Important Notes: Shipping fees are non-refundable unless the return is due to our error. For exchanges, we'll ship the replacement item once we receive your return.

Frequently Asked Questions

Once we receive your return, please allow 3-5 business days for processing. Refunds are typically issued within 3-5 business days after processing. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

We're sorry for the inconvenience! Please contact our customer service team within 7 days of delivery. We'll provide a prepaid return label and either send a replacement immediately or process a full refund, whichever you prefer. You may be asked to provide photos of the damage.

For returns due to our error (wrong item, defective product, etc.), we cover return shipping costs. For other returns, customers are responsible for return shipping. We provide discounted return labels through our return portal, which are typically 20-30% cheaper than standard rates.

Yes! For size or color exchanges, simply note this when initiating your return. We'll ship the replacement item as soon as we process your return. If the new item costs more, you'll pay the difference. If it costs less, we'll refund the difference.

Need Help with a Return?

Our customer service team is here to assist with any return-related questions or issues.

Contact Information

Phone Support

1-800-123-4567

Monday-Friday: 9am-8pm EST

Saturday: 10am-6pm EST

Email Support

returns@yourbrand.com

Response within 24 hours

Live Chat

Available during business hours

Look for the chat icon in the corner

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