Return & Refund Policy

Last Updated: 04-04-2025

At Lipa Enterprises, we strive to provide the best quality bird food and herbal blends. Since our products are perishable and consumable, returns are only accepted under certain conditions as outlined below.

1. Eligibility for Return

We accept returns or replacements only if:

• The product is damaged or tampered upon delivery
• You received the wrong product
• The package is missing items as per your order

To be eligible for a return, please ensure:

• You notify us within 3 days of delivery
• The product is unopened, unused, and in its original packaging
• You provide unboxing video/photo proof for damage/shortage claims

2. Non-Returnable Items

We do not accept returns in the following cases:

• Change of mind after purchase
• Opened or used packages
• Customized or discounted orders
• Delay in delivery due to courier or unforeseen issues

3. Refunds

Once your return is approved:

• Refunds will be processed to your original payment method (via PayU or bank transfer)
• It may take 5–7 business days to reflect in your account, depending on your bank or payment provider

We reserve the right to inspect the returned product before processing any refund.

4. Replacements

If eligible, we may offer free replacement instead of a refund. Replacement orders will be dispatched within 2–3 working days after approval.

5. Cancellations

• Orders can be cancelled only before dispatch
• Once shipped, cancellation is not allowed
• To cancel an order, email us at contact@lipaenterprises.com with your order ID

6. How to Initiate a Return

Please contact us at:

📧 Email: contact@lipaenterprises.com
📍 Address: Tundi, Dhanbad – 828109, Jharkhand, India

Include the following:

• Your Order ID
• Reason for return
• Photo or video proof (for damage, wrong item, or missing quantity)

We are committed to ensuring quality and transparency. If you have any questions, feel free to reach out.